Durable Radiator & Auto Body, Inc.

4.9 (3,077reviews)
99%
393 Thomaston Avenue,  Waterbury,  CT  06702

Durable, a fourth generation, family owned and operated Auto body and Full Service repair center that has been serving the our community and neighbors since 1909. Our goal is to provide high quality repairs in a timely basis. Our Family is Factory Certified for Tesla, Vw, Volvo, Subaru, Gm, Ford, Jeep, Honda-Acura, Nissan-Infiniti, Kia, Mazda, and still growing .We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 8:00 am - 10:00 am
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru
Tesla
Volkswagen
Volvo

Reviews (3,077)

My Experience

We were more than pleased with your Company. From the initial phone call to picking up our car today we were very impressed. The repair was excellent and the car was given back to us in pristine condition. Again many thanks to your entire staff for a job WELL DONE.

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My Experience

Stacey a Keith were wonderful. This was a difficult time as we just lost my Dad and mom was going through her grief. They made this process for her so smooth She even received her car back before expected and was very happy with the work. Can’t thank everyone involved enough Ginny Margaret’s daughter

My Experience

I can’t thank you guys enough for such a wonderful experience. Upon dropping my car off, my rental car was already there. That was such a huge convenience not to have to ask anyone to drop me off. Everyone was so nice and thoroughly walked me through the process so I felt my car was in good hands. Upon picking up my car today, I was taken back how well my car looked! It looks brand new! The repairs were all taken care of and my car was also cleaned on the inside and outside! I would highly recommend to others! Thank you so much!

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I would definitely recommend Durable. The repair process went really smoothly. The company set up the rental car to get the day I dropped vehicle off & the whole process was made very easy by their professionalism.

Repair Quality

I’m very pleased with the quality of work done on my vehicle.

Customer Service

Excellent customer service. The customer service staff were all very courteous and helpful. They kept me informed of progress in the work throughout the repair process.

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My Experience

First and foremost, after initially receiving a lousy estimate from another repair shop which had no lift, I was trying to search around for a shop that had a lift and the earliest availability. I called Durable and it seemed they had the earliest availability. Also direct through my insurance. They gave a secondary estimate and even offered to hold onto to the car so I didn't have to drive it with undercarriage damage. They also started working on the car earlier than what it was scheduled. I can tell by the time I got it back, they have pretty much repaired every detail of the car and as a bonus gave it a nice showroom shine. If I ever need a repair after an accident again, they have my business.

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I would absolutely recommend them to a family or friend.

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This is the best service I've received from a repair shop. They offered to store my car, a rarity for repair shops, and started on the car earlier than expected. Most importantly, my car is drivable again.

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Very professional and accommodating. They went beyond what I was expecting from an auto body shop. My truck looks great again.

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Great customer service and great people

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Returned Clean

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Great service

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Great

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Excellent experience. Highly recommend

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Great communication. Excellent service

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